Hello.

Eigenharp: Technical Help 1 Minute

Hello. I got me a new Pico and spent some time this past week trying to get it work on Linux with invaluable help from TheTechnobear. Now I would like to see how different the experience is on Windows to know what I am missing.

I got myself a windows 10 operating system to which I am a complete newbie since I haven’t used Windows for many years. I went through the installation procedure (runtime, then drivers, then eigend 2.0.74, then finally support, which seems to have found the resources).

I can fire up eiged. I have the Pico connected. Sound works otherwise. But I am not getting any thing to tell me the Pico works.

I’d really like to get it running, and I am slow at windows, so any detailed help would be great.

Thanks.

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  1. there are 4 things to install

    – drivers (windows only)

    – runtime support package

    – resource package

    – eigend

    I think most of the setups will light some of the LEDs on the pico, if the pico has been found

    you need to check the Eigenharp driver is installed and working.

    if installed, use the device manager to see if its loaded correctly.

    also if you fire up workbench, you should see the pico keyboard agent…

    the pico manager will be there for sure, its the “keyboard pico” that tells you it can find the pico

    (Ferdinand Strixner is 2.0.74 working ok on Windows 10… I think it is?)

    https://lh3.googleusercontent.com/lg8M39gnZh4bBLiB-UZ-c4O7U_3yG1uH_8-k4p-oBmqgcH28hCqua4jRN5lM1k2EMzYNW7pWC14ds-kCKQs13HsVqPk5vBKoASU=s0

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  2. Mark Harris One year later and the same issue persists!

    I can confirm the four pieces of software are installed. Driver working properly in Windows. Workbench shows ‘keyboard pico’. I have the metronone light blinking (red or green, depending on its position) and the two octave lights blinking (amber) all together, and that’s about everything I get. No sounds no matter what I do.

    I am beginning to think this is a manufacturing defect. I spent all last year trying to get on the phone with Eigenlabs or get them to respond to email, but it doesn’t seem like a working operation anymore.

    Any help would be great.

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  3. whoa… 1 year later? i replied 8 days after your initial post – and you didnt even have the courtesy to respond saying ‘thank you’….

    its you that has come back a year later… if you had told me what your telling me now, we could have moved on!

    anyway, if you have “keyboard pico” and your getting lights on the pico… then id say the hardware is fine, and so is the software install.

    so the next question is what are you trying to generate sound from? which setup are you using?

    once you have loaded the setup, have you set your audio interface, windows -> audio settings?

    if you are using the pico standard setup, you’ll need to have the resource package installed to get things like the piano or vsts working.

    … also obviously check the pico manual, the way you select instruments is very important to get right, and perhaps not intuitive the first time you try.

    another thing you can try to do , is to setup midi output…thats a bit more involved under windows, using midi yoke , but i think various people have posted about this on the eigenlabs forum.

    its a bit difficult to know where to start…. as im sure sure of your familiarity with eigend or music software generally under windows.

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